Turnover - An Enhanced Process in Selection

Drizin, M. Turnover - An Enhanced Process in Selection, Hospitality Upgrade, Summer 2006, 42-44 Available at http://www.hospitalityupgrade.com/_magazine/magazine_Detail.asp?ID=12

In this article, the author first puts forward the reasons of employee turnover in hospitality organizations and how the hiring process should be.

According to the Bureau of Labor Statistics, the need for waiters and waitresses, food preparation workers, maids and housekeeping cleaners, customer service representatives and retail salespeople will grow by nearly 18 percent over the next decade, higher than the 15 percent projected increase across all industry sectors. During this same time, new workers will naturally move to the higher paying jobs, even though the demand for low-skilled service workers will jump substantially due to increases in the elderly population. More demand, less supply.

Secondly, the author thinks the hiring process is very important. Companies should use technology in order to automate the process. Picture this: a candidate visits your Web site and notices there are current job openings. After reading about the qualifications, she completes an online job application. Because the application contains "vetting questions", an immediate decision is made to pass her to the next step, an assessment battery that combines a personality test from one supplier and skills-based test from another. As scoring on these assessments is done immediately, predetermined selection decision rules dictate that the applicant can now schedule an appointment with the hiring manager.

I think this article summarizes the need of automation in the hiring process. He thinks technology should play the leading role in terms of employee selection. As he stated in the article,
"Why would you ever want to hire a sure fire?".